Tickwise operates a watch workshop at 14-2 Jalan SS 21/35, Damansara Utama, 47400 Petaling Jaya, Selangor. This policy sets out how we handle the personal information of people who visit our workshop, submit enquiries through our website, or contact us by telephone or email. We handle your data with the same care we give to the watches left in our charge.
1. Data We Collect
When you interact with Tickwise — whether through our website contact form, a telephone call, or a walk-in visit — we may collect the following personal information:
- Your name, so we can address correspondence correctly and maintain a record of whose watch is in the workshop.
- Your telephone number or email address, so we can reach you when an intake estimate is ready or when your piece is collected.
- Your postal address, if you have arranged for a watch to be sent to us or returned by post.
- Details about the watch you are leaving with us — make, model, and the reason for the visit — so we can route the work to the right bench.
- Basic website analytics data collected automatically by our hosting or analytics provider, such as pages visited, browser type, and approximate location (city level).
- Cookies placed on your device when you browse our website. Please see Section 7 for more detail.
We do not collect payment card numbers or banking details through the website. Any payment arrangement is handled in person at the workshop counter.
2. How We Use Your Data
We use the information we collect for the following purposes:
- To prepare a written intake record for your watch and follow up on its progress through the workshop.
- To respond to your enquiries submitted through the website contact form.
- To contact you when a quotation is ready or when your watch is ready for collection.
- To keep a record of completed work, which helps us answer follow-up questions if you return at a later date.
- To understand how our website is used and to improve its structure and content.
- To meet any legal obligations that may require us to retain records of commercial transactions under Malaysian law.
We do not use your personal data for automated decision-making or profiling.
3. Legal Basis for Processing
We process your personal data on the following legal grounds:
- Performance of a service arrangement — when you leave a watch with us, we need your contact details to fulfil that arrangement and return the piece to you.
- Your consent — for optional cookies and website analytics, which you can withdraw at any time through our Cookie Policy page.
- Legitimate interest — for basic website analytics that help us keep our online presence functional and relevant.
- Legal compliance — where Malaysian law or regulatory requirements oblige us to retain records.
4. How Long We Keep Data
We retain personal information only for as long as it is needed for the purpose for which it was collected:
- Workshop intake records — kept for three years from the date of collection, in case you have a follow-up question about past work.
- Website enquiry messages — kept for twelve months, after which they are deleted unless an ongoing service arrangement requires them.
- Analytics data — retained in aggregate form only; identifiable data is not stored beyond ninety days.
- Cookie consent records — kept for twelve months or until you update your preferences.
After these periods, data is securely deleted or anonymised.
6. How We Protect Your Data
We take reasonable steps to keep your data secure:
- Our website is served over HTTPS, encrypting data in transit between your browser and our server.
- Access to stored intake records is limited to workshop staff who need it to carry out their work.
- Physical intake records kept at the workshop counter are stored in a locked area outside business hours.
- We review our data handling practices periodically and update them where improvements can be made.
No method of electronic storage or transmission is entirely without risk. If we become aware of a breach that is likely to affect your rights, we will notify you without undue delay.
8. Your Rights
Under Malaysian data protection principles and applicable law, you have the right to:
- Access — request a copy of the personal information we hold about you.
- Correction — ask us to update information that is inaccurate or incomplete.
- Deletion — ask us to delete your personal data where it is no longer necessary for the original purpose, subject to any legal retention requirements.
- Withdraw consent — where we rely on your consent to process data (for example, optional cookies), you may withdraw it at any time. Withdrawing consent does not affect the lawfulness of processing before the withdrawal.
- Object — object to our use of your data for certain purposes, such as analytics.
- Portability — receive a copy of data you have provided to us in a structured, commonly used format, where technically feasible.
To exercise any of these rights, please write to us at [email protected]. We will respond within thirty calendar days. We may need to verify your identity before processing a request.
9. Links to Other Websites
Our website may contain links to external websites — for example, a map link for directions. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy notice of any website you visit.
10. Children's Privacy
Our website and workshop services are not directed at children under the age of 18. We do not knowingly collect personal information from anyone under 18. If you believe a minor has submitted information to us, please contact us and we will remove it promptly.
11. Changes to This Policy
We may update this policy from time to time as our practices change or as legal requirements evolve. When we make a change, the revised policy will be published at this address with a new "last updated" date at the top. Continued use of our website after a change is published indicates that you have read and noted the revised policy.
12. Contact Us
If you have questions about this policy, or wish to exercise any of your data rights, you can reach us by:
- Email: [email protected]
- Telephone: +60 3-7726 8493
- Post: Tickwise, 14-2 Jalan SS 21/35, Damansara Utama, 47400 Petaling Jaya, Selangor, Malaysia
We aim to respond to all privacy-related enquiries within thirty calendar days of receipt.